We all want to have and promote a great travel experience, whether we are the traveler or the service provider/operator, or even designer. This is a blog of user insights – what do passengers and other airport users value from the airport travelling experience – and how those insights give rise to innovations.
Explore what users want out of the airport and traveling experience.
Airports/airlines/service providers/designers have done a lot to plan and design airports with the user in mind.
Delve into planning and design areas where human-centered design thinking could be applied.
Progressing airport planning and design requires thought leadership in human-centered design thinking.
Design thinking is an approach or strategy used to crack challenging problems and maximize the design impact of the spaces, services, and the products we use. It is used to create innovation within any industry application – technology, entertainment, healthcare,…
We have all experienced our share of “bad service” in our air travels. This might include waiting a long time in a crowded and stuffy passenger queue line, losing a bag, or having to wait it out through a delayed…
Airports and airlines that offer commercial air passenger services strive to meet a few basic customer service and business goals: Ensure the safety of the air traveling passengers Provide a stress-free traveling experience Provide an enjoyable travel experience Establish a…
The opening of Los Angeles International Airport’s new West Gates, a 15-gate, 5-level, 1,700-foot-long, 750,000-square-foot modernized international terminal symbolizing the future, reimagined, LAX experience, is a momentous occasion for Los Angeles. It is one of the most technologically advanced facility…
May 25, 2021 marked the grand opening of LAX’s New West Gates, a 15-gates, 750,000-square-foot, modernized international terminal that serves as the latest symbol of the reimagined LAX experience. View the grand opening video here as well as the press…
In 2009, Tim Brown, CEO of innovation and design company, IDEO, gave a TED Talk about his views on design. He reflected on the start of his career as a designer working on a woodworking and fax machine that were…
I just got the COVID-19 vaccine and am looking forward to flying again. It is May 2021, and nationally, about half of all adults have at least one vaccination shot. Driving past my home airport, I can see it is…
